Frequently Asked Questions
How long does a refund take?
After the return is approved, the refund is issued within 7 business days. Depending on the bank or payment provider, it may take a few more days for the credit to appear in your account.
Do you ship internationally?
Currently, we only ship within Italy. This way we can offer a careful and reliable service. If we open to other countries in the future, we will immediately inform our community.
What is Milano Mundo?
Fashion pieces crafted with attention to detail and inspired by Italian elegance, designed to enhance everyday personality with character and simplicity.
Can I modify or cancel my order?
If the order has not yet been shipped, we can try to make changes or cancel it. Write to us as soon as possible after purchase and we will do our best to help you.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, and Visa. All payments are protected by SSL security systems to ensure your data is safe.
How does the return policy work?
If you change your mind, you have 60 days from delivery to return items. Just contact us by email at info@milanomundo.com and we will guide you step by step.
Do you offer item exchanges?
Yes, you can request an exchange. Send us an email at info@milanomundo.com with your order details and we will help you find the right alternative.
Is shipping free?
Yes, shipping is included with every order. No minimum purchase and no hidden conditions: we want receiving your items to be simple.
Are my personal and payment details safe?
Certainly. Protecting personal information is a priority. Milano Mundo does not store sensitive payment data and the checkout is completely secure.
What should I do if my order doesn’t arrive?
First, check the tracking link received by email. If more than 7 business days have passed and you still haven’t received the package, write to us at info@milanomundo.com and we will immediately check the situation.
How long does delivery take?
Most orders arrive within 3–7 business days, Monday through Saturday. As soon as the package is handed over to the courier, you will receive a tracking link to follow its journey.
Do you still need help?
We are always available. Write to us at info@milanomundo.com and our team will be happy to respond.